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• Please make sure your return e-mail address is valid.
• If your e-mail address is wrong, there is no way to reply to your message.
• If you do not receive a reply: Verify that your e-mail address is correct. Look for and disable any e-mail filters, such as parental control or spam filters, which might reject the reply.
• Check to make sure you've removed the word SPAM BLOCK from the outgoing email addresses.
• Please include the subject. If there's no subject it may be deleted by the recipient's filter.
• Do not send wave files, images, or other large attachments.
• Do not send Word documents. They tend to waste a lot of space and may include confidential information you did not intend to send.
• Do not send HTML formatted e-mail.
• Be sure to turn off the HTML formatting option in your e-mail program.
• This includes all Outlook users. HTML e-mail consumes 3 to 4 times as much space as plain text and may force your font and colour scheme on the recipient. Please check the help in your e-mail program to find out how to turn off HTML e-mail.

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